Privacy Policy

Privacy Policy Details

Last Updated: June 13, 2026

At Bidders Support Ltd ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This privacy policy informs you about how we look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

This privacy policy aims to give you information on how Bidders Support Ltd collects and processes your personal data through your use of this website, including any data you may provide when submitting our "Get Estimation" or contact forms, or when attaching drawings and plan files.

Our website is not intended for children and we do not knowingly collect data relating to children.

Data Controller

Bidders Support Ltd is the controller and responsible for your personal data. If you have any questions about this privacy policy or our privacy practices, please contact us:

• Email: info@bidderssupport.co.uk
• Phone: +44 20 8123 1035
• Postal Address: 680b High Rd Leytonstone, Bushwood, London E11 3AA, United Kingdom

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, or business entity name.
• Contact Data: includes email address and telephone numbers.
• Project Data: includes project types, descriptions, site addresses (if provided), and any construction/architectural plans, drawings, or specification documents uploaded to our system.
• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of Contract: To evaluate your plans and provide an accurate building estimate, budget breakdown, or tender pricing proposal as requested.
• Legitimate Interests: To communicate with you regarding your quote, manage customer relationships, and improve our services.
• Compliance with Legal Obligation: Where we need to comply with a legal or regulatory obligation.

4. Data Security & Safeguarding Your Plans

We have put in place appropriate security measures to prevent your personal data and uploaded plans from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed.

All building plans, drawing packages, and specifications uploaded through our forms are handled with strict confidentiality. Files are stored securely on our password-protected cloud storage systems and are only accessible by qualified quantity surveyors and estimators bound by confidentiality agreements.

5. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

Usually, if a project does not go ahead, we delete uploaded drawings within 180 days of the quote expiration, unless you request earlier deletion.

6. Sharing Your Information

We do not sell, rent, or lease your personal information or project files to third parties. We may share your data with trusted internal surveying partners who assist in the generation of estimates, all of whom are bound by strict NDA and data safety agreements.

7. Your Legal Rights

Under certain circumstances, you have rights under UK data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent.

If you wish to exercise any of these rights, please email us at info@bidderssupport.co.uk.

8. Third-Party Links

This website may include links to third-party websites (such as the RICS site). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.